Ringotel users can securely sign into the softphone app using their Google account through Single Sign-On (SSO) Authentication. This simplifies the process by allowing users to authenticate with their existing corporate credentials, eliminating the need for separate passwords. It also streamlines onboarding for large teams and enables IT administrators to enforce centralised multi-factor authentication (MFA) policies.
How does it work?
The SSO integration can be enabled like any other integration on the organisation level.
Once the integration is configured, the welcome email will include updated instrictions. The QR code will also automatically navigate users to the connected service for authentication. Also, the softphone's login screen will include the SSO authentication option:
How to enable SSO via Google for users?
Note:
Users need to have an email address associated with their Google account specified in their Ringotel user profile settings.
To enable SSO via Google for users, please navigate to your Ringotel admin portal, select the organisation where you would like to enable SSO log in, and navigate to the Integrations tab. From there, scroll down to the Single Sign-On section or enter "SSO" in the search field:
Click on the Enable Integration button on the "Google" card and in the integration settings, click "Sign in with Google":
Next, on the Google Authentication page, choose your Google Workspace administrator account.
Note:
You can sign in using your regular Gmail account as well. However, please note that only users with the email address associated with this Gmail account will be able to sign in.
Once you complete the authentication process, you should be redirected to your Ringotel admin portal integrations page, and see the Google SSO integration among the enabled integrations.
Users can now sign in into the softphone app using their Google account.
Note:
If a Google account (email address) used to sign into the softphone app is linked to multiple users within the same organisation, the user will be logged into the first randomly selected account with that email address.