Ringotel integration for Missive offers the following features:
Identifies contacts on incoming and outgoing calls.
Automatically creates Task entities for incoming and outgoing calls.
Syncs SMS and MMS activity with your CRM contacts.
Allows you to create and edit Contacts in Missive using the Ringotel mobile or desktop app.
Imports contacts from Missive into the Contact lists of Ringotel users.
Note:
The integration is using one Missive Contact book. if you wish several users to be able to see and use it please make sure the Contact Book is shared in Missive.
Get the API key and the Contact Book ID
Open Missive and Navigate to Settings->API tab.
There, open the Tokens tab and click on the New token button.
Give the token a name and click Create.
Save the created token and move to the Resource IDs tab.
There, find and save the ID of the Contact Book you wish the integration to have access to.
This should take care of setting up the integration on the Missive side.
Setting up the integration in Ringotel Shell Portal
Sign into your Ringotel admin portal at https://shell.ringotel.co and navigate to an Organization → Integrations tab → click Enable Integration on the Missive card.
Note:
To synchronise SMS and MMS activity with your CRM contacts, ensure the "Sync messages with Missive" permission is enabled.
Specify the Contact book ID and the API token obtained in the previous steps and click Save & Continue.
If the integration settings were specified correctly, you should now be redirected to the next step where you need to link your Ringotel users with their Missive accounts.
Click Save changes. Now the integration should be configured for the linked users.