If you launch Ringotel app on Windows and got the "Could Not Start Java VM" error when trying to open it, please reinstall the app using this link: https://apps.ringotel.co/Ringotel/Windows32
Note:
For white-label customers, please use your custom Windows app download link and add "32" to the end. This should point to your branded 32-bit Windows app.
If you need further assistance, please reach out to our support team.
If reinstalling the app using the 32-bit version doesn't fix the issue
If after re-installing the app using the 32-bit version the issue persists and the app is still not launching, please perform a clean install using our debug version.
Here are the quick steps:
Download & Install: Grab the installation file here: https://apps.ringotel.co/Ringotel/debug/Windows and perform a clean install.
Run Debug: Navigate to
C:\Program Files\Ringoteland launch debug.bat.Send us the results:
A screenshot of the Command Prompt (cmd) window that pops up.
The jvm_log.txt file, which will be generated inC:\Program Files\Ringotel\log.
Once you send those over, we'll dive right into the logs to see what's going on.