Troubleshooting
Help resolve various issues
By Alex1 author44 articles
- Connection failed - TimeoutThe error message that occurs when our server did not receive any response to the REGISTER request from a PBX server.
- Can not connect to the domain. Please try again later or contact your system administrator for further assistance.
- Unable to resolve host errorWhen users are unable to login into their app
- Can't establish a connection due to an invalid certificate (Untrusted certificate not accepted)
- Calls drop immediately a Teams call is received
- Disabling the exclusive mode for connected record/playback devices (Windows)
- Configure your Android device for optimal notification delivery while in DND mode
- Fixing problems with push notifications on Xiaomi devices
- Fixing PUSH notifications on Huawei devices (Android)
- Fixing Push Notifications on the HONOR devices
- Fixing push-notifications in Oppo phones
- Fixing push-notifications in Samsung phones
- Fixing Push-Notifications on Realme Devices.
- I am getting logged out of the web admin portal every few minutes
- I have an issue with receiving calls. I'm seeing a SIP 403 Forbidden with Warning: 399 Ringotel Shell Server Call Rejected.
- Inbound calls to Ring group come though to only one user device (FusionPBX/FreeSwitch)
- Is there a way to make calls from Outlook
- No audio either direction with a call ending in 15s
- On iPhone when making a call, it automatically goes into speakerphone mode.
- Outbound calls are not working (FusionPBX, 480 Temporary Unavailable)
- PBX rejects the call with the Reason: Q.850;cause=88;text="INCOMPATIBLE_DESTINATION"
- Unable to login into the app
- Android phone rings and vibrates on incoming call, but it stays on Lock Screen and no call pop up.
- Attempting to make a call from a IP Phone / Desk phone / SIP phone via the desktop app does not work
- Push Notifications on Chromebook
- Fixing Push Notifications on iOS
- Select default audio device for Ringotel app on Windows 11
- Register 3CX extension with Ringotel
- Register a Polycom using the SIP Terminal password
- Register Voipfone extensions
- How to locate and email crash reports for iOS app
- Ringotel App Causing IP Phones to Drop from Fusion PBX Registration
- Troubleshooting Zoho and Zoho One Integrations
- "Could Not Start Java VM" error when launching app on Windows
- The phone starts ringing with a major delay
- No options to change the Sound device ("target line not available" error)
- Group Name not passing through on Inbound Calls
- ZTE phone ringtone plays only once
- Recover or Reset Your User PasswordThis guide explains how Ringotel users can reset their password using the built-in "Forgot password?" flow available on all Ringotel apps (iOS, Android, Desktop).
- Fix audio quality degradation when the desktop app is open on Windows
- Why you cannot see an organisation someone added you to
- Download the user's device log through the administration portal.When troubleshooting issues with a user’s softphone app, accessing the user’s device log provides valuable information.
- App shows "No external connection"
- Gathering information for troubleshooting