Ringotel

When you see the "No external connection" icon in your Ringotel app, it means that your user is not registered on (connected to) the PBX extension.

The SIP password has been changed on your PBX extension.

Ringotel is not able to register on the PBX extension for some reason, such as:

- PBX is unreachable.
- PBX returns an error in response to the REGISTER request from the Ringotel server.

- The SIP password has been changed on your PBX extension.
- Ringotel is not able to register on the PBX extension for some reason, such as:
  - PBX is unreachable.
  - PBX returns an error in response to the REGISTER request from the Ringotel server.

Ensure that the PBX server is up and running and it is reachable from the <a href="https://help.ringotel.com/en/articles/11190222-configure-firewall-to-work-with-ringotel">Ringotel IPs</a>.

Verify that the user has an up-to-date SIP password set in the Ringotel admin portal. To do this:

1. Open the user's menu.
2. Click Edit.
3. Specify the up-to-date SIP password that is set on the PBX extension.
4. Click Save.

1. Check the PBX logs.
2. Ensure that the PBX server is up and running and it is reachable from the <a href="https://help.ringotel.com/en/articles/11190222-configure-firewall-to-work-with-ringotel">Ringotel IPs</a>.
3. Verify that the user has an up-to-date SIP password set in the Ringotel admin portal. To do this:
 1. Open the user's menu.
 2. Click Edit.
 3. Specify the up-to-date SIP password that is set on the PBX extension.
 4. Click Save.

App shows "No external connection"

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