Ringotel

To download the user's device logs, navigate to your Ringotel admin portal &gt; an organisation &gt; open the user's menu &gt; More &gt; Devices

In the user's active devices panel, click the "Device logs" button in the top right corner:

Select the device you're interested in by comparing its log name with the device ID from the previous step. Then click the "Download" button to download the device log:

The device log holds valuable information but can be difficult to decipher. If you're unsure, contact Ringotel support at <a href="mailto:support@ringotel.com" target="_blank" rel="nofollow noopener noreferrer">support@ringotel.com</a> for assistance.

When troubleshooting issues with a user’s softphone app, accessing the user’s device log provides valuable information.

Download the user's device log through the administration portal.

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