Getting Started
Everything you need to get going.
By Alex and 1 other2 authors60 articles
Onboarding
Initial setup guide for admins
- How Ringotel works
- Softphone ProvisioningRingotel centralised provisioning streamlines the configuration and management of softphones for your customers. Learn how to get started.
- Configure Firewall to work with Ringotel
- Enabling SMS and MMS in Ringotel
- Manage external contacts
- Understanding users statuses
- Account administrators
- Two-Factor Authentication
- Organisation admins
- Register IP Phones (Desk phones) via Ringotel
- Understanding Deactivated users
- Dial Plans
- Add more extensions (SIP accounts) to a user
- Assigning Departments to Users
- Recover a deleted or deactivated userIf you accidentally delete a user, you can restore them within 24 hours without losing all of their data.
Features
Enabling additional features
- AI AssistantRingotel AI Assistant automatically transcribes calls and generates conversation summary and subject that is synced with the call activity.
- Integration with PBX features
- Hosted XML Phonebooks
- Enabling/Disabling App Features
- Custom Web Pages
- Screen Pop-ups
- Speed dial buttons & BLF buttons
- Emergency numbers
- 10DLC Opt-Out for SMS/MMS
- "At the desk" status
- GSM Dialling
- Enable Click-to-call
- Block listYou can block incoming calls and SMS from the selected contacts and phone numbers.
- Visual Call ParkSimplify parking and retrieving calls (from your PBX) for users without the need for them to remember and dial the feature shortcodes
- Users visibility settingsSet different visibility settings for users in an organisation.
- Custom parameters for Webpages and Screen Pop-ups
- Highlight-To-Call
Frequently Asked Questions
Answers to the most frequently asked questions
- What is Ringotel organisation domain
- Encryption and data security
- Supported headset devices
- CSV file format for importing users
- MMS providers max file size limit
- NAPTR / SRV DNS records support
- Maintenance windows
- Understanding Multi-Tenant PBX Systems and Ringotel Integration
- How many devices a user can be registered on at the same time?
- Is there a limit on how long the app stores user data?
- How many calls a user can receive via the app?
- Is it possible to resend user's password without changing it
- Create desktop app shortcut on Linux
- Install Ringotel using Microsoft Intune
- Install Ringotel using MSI installer with properties
- Move an organisation (domain) to another region
- Receive BLF status update on the desk phone connected via Ringotel
- Can Ringotel auto answer by setting the correct information in the SIP header
- Can I export a users list from an organisation?
- What does the 'Answered Elsewhere' status mean in Ringotel and what causes it?
- When creating a new user the wizard doesn’t show QR code of the new user.
- Minimum system requirementsLearn about the minimum system requirements for the Ringotel app
- Adjusting the colors of the desktop app for the visually impaired usersHow to change display colors using accessibility settings on Windows and macOS
Connecting to a SIP Trunk Provider
Initial guides on SIP Trunk provider connections